Terms of Service

These Terms of Service (the "Terms") constitute a binding agreement between Quadline Systems, LLC ("Quadline Systems," "we," "us," or "our") and the practice, organization, or individual ("you" or "Customer") accessing or using our websites, software applications, application programming interfaces, and practice growth services (collectively, the "Services").

By registering an account, executing an order form, or otherwise accessing the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms on behalf of yourself and the entity you represent. If you do not agree to these Terms, you may not access or use the Services.

You may access the Services only through an authorized account. You represent that you are at least eighteen (18) years of age, that you possess the legal authority to bind the practice or organization you represent, and that any administrative credentials issued to your practice are used only by authorized personnel under your control.

You are responsible for maintaining the confidentiality and security of all account credentials and for all activity that occurs under your account. You agree to notify Quadline Systems promptly of any unauthorized access, security breach, or suspected misuse of credentials.

Access to the Services is provided under a subscription model described in an applicable order form, statement of work, or pricing schedule agreed between you and Quadline Systems (the "Order Form"). Subscription fees, billing cadence, and included capabilities are governed by the Order Form, which is incorporated into these Terms by reference.

You agree to pay all fees as they become due. Recurring charges will be billed in advance on the schedule set out in the Order Form. Unless stated otherwise, all fees are exclusive of applicable taxes, and you are responsible for any sales, use, or similar taxes imposed on your subscription, excluding taxes based on Quadline Systems' net income.

"Customer Content" means all data, records, schedule information, patient communications, intake responses, and other materials you or your practice submit, transmit, or process through the Services. As between the parties, you retain all right, title, and interest in and to your Customer Content.

You grant Quadline Systems a limited, non-exclusive, revocable license to access, host, transmit, and process Customer Content solely as necessary to provide and operate the Services under your direction and in accordance with your applicable Business Associate Agreement (BAA).

You agree not to use the Services to:

• Send unsolicited, deceptive, or unlawful messages, including communications that violate the Telephone Consumer Protection Act (TCPA), CTIA messaging principles, or applicable carrier A2P 10DLC campaign standards.
• Transmit content that is unlawful, harmful, defamatory, or infringes the intellectual property or privacy rights of any third party.
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, underlying models, or internal architecture of the Services.
• Scrape, harvest, or systematically extract data from the Services, or introduce malware, automated scripts, or excessive load that disrupts platform stability.
• Use the Services in a manner that breaches your BAA, HIPAA obligations, or applicable healthcare and data protection regulations.

The Services may include artificial intelligence and automation capabilities that generate operational outputs such as scheduling suggestions, recall messaging drafts, intake summaries, and engagement analytics. These outputs are provided as operational tools to support practice workflow efficiency.

Except for your Customer Content, the Services, including all software, workflows, models, designs, documentation, and Quadline Systems trademarks, are and remain the exclusive property of Quadline Systems and its licensors. No rights are granted to you except as expressly set out in these Terms or an applicable Order Form.

You may not copy, modify, distribute, or create derivative works of the Services, nor may you use Quadline Systems trademarks, trade names, or branding without prior written consent.

The Services may integrate with third-party platforms such as practice management systems, electronic health records, email relays, calendar providers, and telecommunications gateways. These third-party services are governed by their own terms and privacy policies, and Quadline Systems is not responsible for their availability, accuracy, or data handling practices.

You are responsible for maintaining the proper authority, credentials, and compliance posture for any third-party platform you connect to the Services.

Each party agrees to protect the other's confidential and proprietary business information disclosed in connection with the Services. Confidential information will be used solely to perform under these Terms and will not be disclosed to third parties without consent, except as required by law.

Customer Content designated as Protected Health Information is protected under the heightened safeguards of the applicable BAA, which controls over these Terms in the event of any conflict regarding PHI.

Quadline Systems warrants that the Services will perform substantially in accordance with the applicable documentation and that we will use commercially reasonable efforts to maintain platform availability.

EXCEPT AS EXPRESSLY SET OUT HEREIN, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," AND QUADLINE SYSTEMS DISCLAIMS ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. QUADLINE SYSTEMS DOES NOT WARRANT THAT THE SERVICES WILL BE ERROR-FREE, UNINTERRUPTED, OR THAT ANY OPERATIONAL OUTCOME OR REVENUE RESULT WILL BE ACHIEVED. INDIVIDUAL PRACTICE RESULTS VARY BASED ON SPECIALTY, LOCAL DEMOGRAPHICS, EXISTING SCHEDULING STACK, AND CAMPAIGN DESIGN.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL QUADLINE SYSTEMS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST REVENUE, LOST PROFITS, OR LOSS OF PATIENT DATA, ARISING OUT OF OR RELATED TO THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

QUADLINE SYSTEMS' TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE FEES PAID BY YOU TO QUADLINE SYSTEMS IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. THIS LIMITATION DOES NOT APPLY TO A PARTY'S INDEMNIFICATION OBLIGATIONS OR TO LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW.

You agree to indemnify, defend, and hold harmless Quadline Systems and its affiliates from any claims, damages, or expenses (including reasonable attorneys' fees) arising out of your misuse of the Services, your violation of these Terms, your breach of applicable law (including TCPA, HIPAA, or carrier messaging standards), or your Customer Content.

These Terms are effective upon your acceptance and continue for the duration of your active subscription. Either party may terminate for material breach by the other party, provided the breaching party is given thirty (30) days' written notice to cure the breach.

Quadline Systems may suspend or terminate access immediately if your conduct threatens the security, stability, or legal compliance of the Services, including violations of carrier messaging standards or applicable healthcare law. Upon termination, your right to access the Services ceases, and Protected Health Information will be returned or securely destroyed in accordance with your BAA and NIST SP 800-88 sanitization standards.

These Terms are governed by the laws of the jurisdiction in which Quadline Systems, LLC is organized, without regard to conflict-of-laws principles. You and Quadline Systems submit to the exclusive venue of the courts located in that jurisdiction for any dispute arising out of or relating to these Terms.

EACH PARTY WAIVES ANY RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION OR CONSOLIDATED PROCEEDING. Disputes will be resolved on an individual basis unless both parties consent in writing to a representative proceeding.

We may update these Terms periodically to reflect changes in our Services, legal requirements, or carrier regulations. Material changes will be posted on this page with an updated effective date. Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

If you have questions regarding these Terms, your subscription, or require a custom agreement, Master Services Agreement (MSA), Data Processing Agreement (DPA), or BAA, please contact: