High-Volume Vaccination Pharmacy Boosts Annual Immunization Recalls & Clinic Bookings

The Operational Challenge

Managing seasonal flu, Shingrix, Pneumococcal, and routine adult immunizations required constant manual outreach to inactive pharmacy records. Staff were overwhelmed attempting to call hundreds of eligible patients while handling walk-in prescription fills and counter service.

What We Set Out to Do

• Deploy automated SMS & email recall campaigns to patients due for age-appropriate vaccines.
• Streamline vaccine consent form capture with mobile-friendly digital intake links.
• Fill immunization schedule slots without adding administrative staff overhead.
• Maintain strict carrier-verified A2P 10DLC TCPA compliance for patient outreach.

Results That Speak for Themselves

• Scheduled 1,450+ routine and seasonal immunization appointments in a single seasonal campaign.
• Reactivated 42% of inactive patient records who had not visited the pharmacy in 9+ months.
• Achieved 100% digital consent pre-registration, reducing in-pharmacy wait times to under 3 minutes.
• Eliminated manual phone recall lists for pharmacy technicians.

These figures reflect representative operating ranges from an anonymized deployment under BAA execution. Individual practice results vary based on existing scheduling software, local patient demographics, provider availability, and campaign design. No outcome is guaranteed.