Multi-Location Orthodontic Practice Scales Organic Search Rank & Patient Reviews with Sandra

The Operational Challenge

Despite delivering exceptional orthodontic transformations, the practice suffered from low online review volume because front-desk staff forgot to request feedback during busy afternoon debandings. Competitors with lower clinical ratings were outranking them in local Google and ChatGPT searches.

What We Set Out to Do

• Automate HIPAA-compliant post-appointment review requests via instant SMS.
• Deploy Sandra to monitor and respond to incoming patient reviews with brand-approved templates.
• Improve local organic search rankings across all 3 practice location profiles.
• Ensure patient privacy and TCPA opt-out rules are enforced programmatically.

Results That Speak for Themselves

• Generated 380+ new verified 5-star Google reviews across 3 locations in 6 months.
• Elevated average practice rating from 4.3 to 4.9 stars across all primary search engines.
• Drove 38% increase in organic new patient consultation requests without increasing ad spend.
• Full carrier-verified messaging with zero risk of TCPA compliance flags.

These figures reflect representative operating ranges from an anonymized deployment under BAA execution. Individual practice results vary based on existing scheduling software, local patient demographics, provider availability, and campaign design. No outcome is guaranteed.