Telephony & Carrier Delivery

Multi-Touch Reminder Sequence

Also known as: reminder cadence · multi-channel reminders

Definition

A multi-touch reminder sequence is a scheduled series of patient reminders — typically combining email and SMS across multiple time windows before an appointment. The objective is to reach the patient on at least one channel they actively read, rather than relying on a single reminder that may be missed.

What it is

Why it matters for practices

A single reminder is easy to miss — the patient ignores it, scrolls past it, or never sees it. A multi-touch sequence across email and SMS increases the chance the patient sees and acts on at least one reminder, which is designed to reduce no-shows.

How Quadline Systems approaches it

Quadline Systems runs multi-touch reminder sequences across HIPAA-compliant email and SMS, timed across multiple windows before the appointment, so the patient is reached on at least one channel they actively read.

Key Takeaways

A multi-touch sequence combines email and SMS across multiple time windows.
It's designed to reach the patient on at least one channel they actively read.
Multiple touches reduce reliance on a single reminder that may be missed.

Educational, Not Legal Advice

This glossary entry is provided for general orientation only. It is not legal, compliance, or regulatory advice and does not create any obligation or guarantee on the part of Quadline Systems. Compliance requirements vary by jurisdiction and use case; practices should consult qualified legal counsel for guidance specific to their circumstances. Any operational outcomes referenced are design targets and typical results, which vary by practice, patient base, and implementation.

Back to Glossary

Frequently Asked

Multi-Touch Reminder Sequence — common questions

A single reminder is easy to miss. A multi-touch sequence across email and SMS increases the chance the patient sees and acts on at least one reminder.