Companion-Animal Veterinary Group Recovers Lost Wellness & Vaccine Recall Revenue with Automated Rebooking
A multi-location companion-animal veterinary practice deployed Quadline Systems to automate overdue wellness exam, vaccine booster, and dental cleaning recalls without adding front-desk headcount.
The Operational Challenge
Across three locations, thousands of companion-animal patients were overdue for annual wellness exams, core vaccine boosters (rabies, DHPP, Bordetella), and routine dental cleanings. Front-desk staff had no bandwidth to run systematic phone recall against an active walk-in and surgical schedule, and manual reminder postcards went unanswered.
What We Set Out to Do
- Automate SMS and email recall to owners of pets overdue for wellness exams and booster vaccines.
- Trigger two-way confirmation and rescheduling without requiring staff phone time.
- Sync recall-driven bookings directly into the practice calendar and reminder workflow.
- Maintain carrier-verified A2P 10DLC delivery and logged owner consent for every outreach.
Results That Speak for Themselves
- Scheduled 1,180+ overdue wellness and booster visits across three locations in a single 90-day cycle.
- Reactivated 39% of inactive client records who had not visited in 9+ months.
- Filled open surgery and dental slots previously lost to unbooked appointment gaps.
- Full carrier-verified A2P 10DLC delivery with logged owner consent and instant opt-out honoring.
These figures reflect representative operating ranges from an anonymized deployment under BAA execution. Individual practice results vary based on existing scheduling software, local patient demographics, provider availability, and campaign design. No outcome is guaranteed.